Welcome!ResourcesTraining Notes index − TN84 How to say 'No' when you should

Leadership

These notes were first published on this website in December 2014 and last updated in September 2024

Words: 1900
Size: 160 kB
Categories: Leadership

Synopsis

Many of us tend to say 'Yes' when asked to undertake a future assignment, to help out in some way or to join a group, perhaps because it makes us feel important and wanted or we simply feel we ought to agree, even if our time is already very full.

These notes are designed to help you assess such requests and show how you can say 'No' if you feel that is the correct answer. Here are:

  • Ten reasons why we love to say 'Yes'
  • Five questions for groups to answer
  • Ten means to help you assess the request
  • Ten questions to ask yourself
  • Five ideas for how to say 'No'.

The suggestions on this final point are:

  • Say something positive
  • Say the actual word 'No'
  • Smile
  • Never lie but do not give too much away
  • Don't over-apologise or feel guilty.

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Author's notes

These notes were updated in September 2024 with minor amendments to the text and layout.